Claim Handler – Accident Management

About the role

We are looking for a Claim Handler to join our FCA‑regulated claims management team in Stratford. You will support the initial stages of road‑traffic accident claims, working with clients, solicitors and credit‑hire providers to ensure smooth case progression.

Key responsibilities

• Take client details via telephone, face‑to‑face and email.
• Assess liability and quantum of claims.
• Set up and maintain files in the case management system.
• Instruct and monitor credit‑hire companies where required.
• Liaise with panel solicitors, repairers, police, witnesses and other parties.
• Provide updates and explain legal documents to clients.
• Collect outstanding information and documentation from clients.
• Perform office administration tasks such as photocopying, scanning and handling post.

Required profile

• Previous experience in a credit‑hire, personal injury claim company or solicitor practice.
• Proven ability to deal with clients, insurers, repairers, solicitors and engineers.
• Strong knowledge of credit‑hire and personal injury claims processes.
• Excellent communication skills in English, with additional Hindi or Urdu a plus.

Required skills

• Microsoft Word
• Microsoft Outlook
• Proficient use of the Internet and general computer literacy

What we offer

• Salary £23,000 – £30,000 per year.
• 21 days annual leave plus bank holidays.
• Pension scheme.
• Working hours: Monday‑Thursday 9:00‑17:30, Friday 9:00‑17:00.