Claims Contact Centre Agent – Customer Service Role

About the role

Join a dynamic claims team as a Contact Centre Agent, working full‑time (35 hours per week) on flexible shift patterns (8 am‑4 pm, 10 am‑6 pm or 12 pm‑8 pm). You will be the first point of contact for customers calling about insurance claims, providing clear information and support throughout the process.

Key responsibilities

• Handle inbound and outbound calls related to claims.
• Engage with a diverse range of customers and internal staff.
• Gather and record information to assist claim investigations.
• Perform administrative tasks to support claim processing and payments.

Required profile

• Strong customer service orientation with empathy.
• Confident telephone manner and clear communication.
• Good literacy and numeracy for accurate claim handling.
• Effective time management and organisational skills.
• Computer literate and comfortable using various software systems.

Required skills

What we offer

• Hybrid working – combine office and home‑based days.
• Free bus pass for you and your family.
• 25 days annual leave plus bank holidays.
• Basic health insurance after probation, with upgrade options.
• Exclusive discounts on retail, travel and entertainment.
• Discounted train travel after six months of service.
• Cycle‑to‑Work scheme.
• Shares scheme, generous pension and discretionary annual bonus.
• 24/7 employee assistance programme for mental health support.