Claims Handler (CH2) – Public & Employers Liability

About the role

Is it time to open new doors in your legal journey? We are seeking a Claims Handler – CH2 to join our Casualty Team. You will manage a caseload of Public and Employers Liability claims up to a £20,000 reserve, covering personal injury, product liability and property damage, from inception to pre‑litigation settlement.

Key responsibilities

• Pro‑actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims.
• Maintain accurate data on the relevant case management system.
• Comply with set client SLA’s.
• Ensure high quality service standards and productivity levels.
• Undertake additional tasks as directed by the Team Leader.

Required profile

• 12 months relevant experience or 6 months experience plus a law degree or equivalent.
• Experience of the MOJ Claims Portal.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Strong organisational abilities.
• Client care and customer service skills.
• Ability to manage own workload via task management.
• Ability to work both independently and as part of a team.

What we offer

• Davies Incentive Plan.
• 25 days holiday per year (increase with service, plus buy/sell up to 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing resources.
• Death in Service after 1 year.
• Pension contribution – 5% employee / 3% employer.
• Employee Resource Groups and Volunteering Programme.
• Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex.
• Access to online discount sites, Gourmet Society membership, Merlin Attractions tickets, and local retail discounts after successful probation.