Claims Team Manager – 9-Month Fixed-Term

About the role

We are seeking a Claims Team Manager to lead our Claims Handling team in Glasgow. The role involves overseeing public liability and motor/non‑motor damage claims, ensuring smooth departmental operations and delivering high‑quality claims support to internal and external stakeholders.

Key responsibilities

• Train, motivate and evaluate Claims Handling team members.
• Oversee routine department activities to ensure accurate and timely completion.
• Maintain accurate and complete claims handling records.
• Support preparation of insurance claims reports and determine settlement values.
• Compile, analyse and report claims handling information to management.
• Set and facilitate achievement of department objectives.
• Authorise and approve claims in line with policies and legal frameworks (New Roads and Streets Work Act 1991, Gas Act 1986).
• Develop, implement and enforce budgets, policies and controls to increase efficiency.
• Build and maintain positive relationships with employees, customers and the wider business.
• Drive and contribute to continuous improvement initiatives.

Required profile

• Extensive experience in claims handling, including Ministry of Justice personal injury claims and litigation (defendant & claimant).
• Strong understanding of insurance principles, products and processes.
• Excellent data‑entry accuracy and attention to detail.
• Solid grasp of legal procedures and terminology for English and Scottish claims.
• Data‑driven mindset with experience in insight‑focused decision making.
• Proven technical excellence in claims handling.
• People‑management experience with a strong people orientation.
• Effective communication and influencing skills, able to partner, challenge and negotiate.

Required skills

What we offer

• Hybrid working arrangement.
• Joint‑contribution pension (6% employee, 12% total).
• Enhanced maternity and family leave.
• Life assurance.
• HolidayPlus scheme.
• Virtual GP and Employee Assistance Programme.
• Retail and leisure discounts.
• 9‑month fixed‑term contract.