Clerical Officer – Administrative Support (Hartlepool)

About the role

We are seeking a Clerical Officer to provide administrative support to our Hartlepool team at Penderels Trust, a leading not‑for‑profit organisation delivering independent living services for people with disabilities and health‑care needs.

Key responsibilities

• Deliver professional customer service to callers on behalf of the Hartlepool team.
• Produce letters, invoices, minutes and other business correspondence.
• Support recruitment processes and manage an internal database, uploading referrals and documentation.
• Generate accurate statistics and reports.
• Handle incoming and outgoing mail and maintain office stationery supplies.

Required profile

• Good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to input and maintain accurate data records.
• Effective workload management and ability to work both independently and as part of a team.
• Flexibility to meet deadlines and produce high‑standard business correspondence.
• Experience in a customer‑service environment and minute taking.
• GCSE Grade 4 (or equivalent) in English and Maths.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Salary £25,366 per annum (pro‑rated £19,196 for part‑time) – 28 hours/week.
• Hybrid working after a six‑week office‑based induction.
• 23 days annual leave plus bank holidays (increased with service) and two extra days in December after 12 months.
• Investors in People Gold accreditation, Mindful Employer status, health and wellbeing programmes, employee assistance, corporate health cash plan, subsidised car breakdown cover and death‑in‑service benefit.