Clerical Officer/Receptionist – Specialist Children’s Services

About the role

The NHS Greater Glasgow and Clyde is seeking a Clerical Officer/Receptionist to join the Business Support Team for Specialist Children’s Services. Based in the main reception of the North CAMHS Service at Woodside Health and Care Centre, you will provide essential administrative and secretarial support to multidisciplinary teams delivering CAMHS, community paediatrics and neurodevelopmental pathways.

Key responsibilities

• Manage telephone calls, emails, patient appointments and maintain EMIS and clinician diaries.
• Act as the single point of access for referrals and enquiries, ensuring professional handling.
• Welcome patients, families and visitors, delivering high‑quality customer service.
• Support wider administrative functions of Specialist Children’s Services as required.
• Prioritise workload, meet deadlines and uphold service standards despite interruptions.

Required profile

• Previous experience in an administrative or secretarial role, preferably in a healthcare or public‑sector setting.
• Experience managing appointments, diaries and electronic patient record systems.
• Excellent organisational abilities and strong communication skills.
• Ability to work independently and as part of a multidisciplinary team.

Required skills

• EMIS (electronic patient record system)

What we offer

• Full‑time permanent contract – 36 hours per week.
• Monday‑Friday schedule with varied daily hours.
• On‑site role within a supportive NHS environment.