Client Account Manager (Remote)

About the role

We are looking for a proactive Client Account Manager to join our team on a remote basis. You will act as the primary liaison between our clients and our network of global suppliers, ensuring seamless delivery of promotional products and premiums.

Key responsibilities

• Manage central projects from brief receipt through supplier briefing and client quotation.
• Monitor the full order lifecycle, ensuring timely delivery and quality compliance.
• Complete required central order quality documentation for clients.
• Maintain data integrity in line with Premiums SOP and load projects into the order management system accurately.
• Analyse MI data to identify trends and produce activity reports.
• Support internal training across UK and European markets, designing and delivering expertise.
• Assist Head of Premiums with external client training and presentations.
• Attend client meetings, both internal and external, including travel across Europe as needed.

Required profile

• Proven account management experience with client‑facing promotional items, giveaways, or merchandising.
• Degree‑level education.
• Strong obsession for deadlines, accuracy, and cost control.
• Hands‑on attitude with excellent organisational skills.
• Can‑do attitude and willingness to travel when required.

Required skills