Client Experience Assistant

About the role

The Client Experience Assistant is a core member of Isio’s front‑of‑house team, responsible for delivering a seamless, high‑quality experience for clients and visitors at the London office. The role is full‑time, 35 hours per week, with flexible shift patterns within an 8:00 am‑6:00 pm window.

Key responsibilities

• Provide a consistent five‑star meet‑and‑greet service for all clients and visitors.
• Act as the first point of contact for queries, ensuring efficient, solution‑focused support.
• Manage meeting‑room bookings and prioritize client meetings.
• Maintain office supplies, stock checks and replenishment.
• Oversee office security, monitor access and report concerns.
• Support the switchboard, coordinate events and handle ad‑hoc operational tasks.
• Serve as the onsite Audio‑Visual point of contact, delivering basic IT and presentation support.
• Handle routine administrative duties such as post, deliveries and general office upkeep.

Required profile

• Experience in a corporate or professional‑services environment in a front‑of‑house or facilities role.
• Confidence communicating with stakeholders at all levels.
• Professional appearance in line with the required uniform.
• Strong interpersonal and communication skills.

Required skills

• Proficiency with Microsoft Office.
• Experience using video‑conferencing and meeting‑room technology.
• Basic IT and presentation support capabilities.

What we offer

• Opportunity to work in a fast‑growing professional‑services business.
• Career development through a diverse client base.
• Dynamic office environment in the Barbican, London.