Client Services Administrator

About the role

Join a well‑established professional services business in Glasgow as a Client Services Administrator. You will work within a specialist case‑handling team, managing a portfolio of administrative matters from instruction through to completion while delivering a high standard of client service.

Key responsibilities

• Receive and acknowledge client instructions.
• Open and maintain cases in the internal case management system.
• Prepare and issue required documentation.
• Coordinate external suppliers and third parties when necessary.
• Produce accurate client quotations and cost calculations.
• Maintain electronic records throughout each case.
• Monitor deadlines to meet service level agreements.
• Communicate with clients via email and other channels.
• Stay up‑to‑date with procedural changes and internal practices.
• Collaborate with colleagues and internal stakeholders to ensure an exceptional client experience.

Required profile

• Previous administration or case‑handling experience in a professional services or client‑focused environment.
• Excellent organisational and prioritisation abilities.
• Strong attention to detail and ability to complete repetitive tasks accurately.
• Confidence working to multiple deadlines in a fast‑paced setting.
• Excellent written communication skills.
• Ability to work independently and as part of a collaborative team.
• Proactive attitude with a willingness to learn new processes.

Required skills

• Microsoft Office

What we offer

• Hybrid working arrangement (office and remote).
• Training, career development and long‑term progression opportunities.
• Competitive salary of £26,000 per annum.
• Comprehensive benefits package.