Client Services Coordinator

About the role

Alfred H Knight is seeking a Client Services Coordinator for its Liverpool office. The role involves delivering excellent customer service by liaising with overseas offices both verbally and electronically.

Key responsibilities

• Handle all client inquiries and communicate professionally, accurately and efficiently.
• Liaise with overseas offices to coordinate technical and operational activities.
• Identify and resolve problems, working independently and prioritising tasks.
• Meet tight deadlines while maintaining high quality service standards.

Required profile

• Strong client liaison skills with a professional image.
• Excellent interpersonal and written communication abilities.
• Technical mindset to understand operational activities and associated risks.
• High attention to detail, organisation and ability to work under pressure.
• Proactive, self‑initiated approach and ability to meet KPIs.
• Team player who respects colleagues.

Required skills

• Competent use of Microsoft Office.
• Familiarity with Google Suite.

What we offer

• Competitive salary and benefits package.
• Pension scheme, life assurance and employee assistance program.
• Hybrid working model – three days in the office and two days remote.