Client Services Executive

About the role

The Client Services Executive will join a fast‑growing client services team at an award‑winning professional services firm in central Manchester. This permanent, office‑based position focuses on delivering high‑quality support to clients across multiple channels.

Key responsibilities

• Communicate with clients via phone, email and other channels, providing exceptional service and handling enquiries.
• Accurately capture and record client information using case‑management software.
• Escalate new enquiries to the appropriate departments and log feedback promptly.
• Maintain an up‑to‑date understanding of internal services and departments.
• Manage daily workloads, ensuring shared inboxes and tasks are cleared.
• Assess enquiries and provide accurate quotes where required.
• Support departments with opening and completion of checks.
• Demonstrate flexibility and adaptability to meet changing business needs.

Required profile

• Proven experience in a client‑facing or customer‑service role within professional services.
• Excellent written and verbal communication skills.
• Highly organised with the ability to prioritise workload independently and meet service levels.
• Strong attention to detail and accurate data‑entry capabilities.
• Solid academic background.
• Track record of achieving or exceeding KPIs.
• Familiarity with case‑management systems such as Proclaim.

Required skills

• Proclaim

What we offer

• Rewarding and supportive working environment.
• Comprehensive benefits package.
• Salary up to £30,000 per year.
• Opportunity to work for a well‑regarded Manchester‑based business.