Client Services & Operations Team Manager

About the role

We are seeking a proactive Client Services & Operations Team Manager to keep our busy Woking office running smoothly. You will lead a small office‑based team, manage daily workflow, and ensure a high standard of customer service for our clients.

Key responsibilities

• Oversee and coordinate the daily workflow of a small office team.
• Delegate, prioritise and monitor tasks throughout the day.
• Respond promptly and professionally to customer enquiries.
• Track team progress, workload and service standards.
• Support allocation of cleaners to new and existing clients.
• Follow up with clients to confirm satisfaction.
• Provide operational updates and reporting to the Managing Director.
• Maintain accurate systems, workflow tracking and task management.
• Identify opportunities for efficiency and service improvement.

Required profile

• Organised, calm under pressure and enjoys delivering excellent customer service.
• Experience supervising or coordinating a small team.
• Strong communication and multitasking abilities.
• Proactive, dependable and able to manage competing priorities.
• Positive, solutions‑focused mindset with a desire to grow long‑term with the business.

Required skills

What we offer

• Competitive salary of £40,000 per annum.
• Full‑time, office‑based role in a supportive, fast‑moving environment.
• Opportunity to become a trusted part of a growing business.