Client Services Specialist – Risk and Healthcare

About the role

We are seeking a proactive, customer‑focused Client Services Specialist to support our Client Directors and Managers in delivering high‑quality Risk and Healthcare solutions. Based in London with a remote work option, you will play a key part in meeting preparation, business administration and ensuring compliance while fostering strong client relationships.

Key responsibilities

• Provide comprehensive support to Client Directors and Managers, including meeting preparation and report production.
• Obtain illustrations and administer new and existing business, ensuring all compliance requirements are met.
• Support renewal projects, market reviews, suitability report preparation and follow‑up actions.
• Handle client enquiries of varying complexity, maintaining and enhancing relationships and escalating when necessary.
• Promote a culture of good conduct and customer outcomes, acting as a role model for the team.
• Maintain accurate client records across internal systems.
• Develop in‑depth knowledge of Group Risk and Healthcare products and the wider marketplace.
• Contribute to business projects, delivering outputs within agreed timescales.

Required profile

• Experience in client servicing, administration or support within financial services, group risk, healthcare or insurance.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Collaborative, professional approach with a commitment to customer outcomes.
• Proactive attitude toward learning and development.

Required skills

• Proficiency with CRM systems.
• Experience using client databases.