Client Success Manager - EMEA Referral Campaign

About the role

Gartner is hiring a Client Success Manager for its EMEA referral campaign, based in Surrey. The Client Success team focuses on customer service and client retention rather than business growth, and associates maintain a portfolio of clients, surfacing their business priorities and recommending ways to get more value from their Gartner services.

Key responsibilities

• Build, develop and manage relationships with existing clients, from senior C-level executives to more junior professionals across various business functions and companies.
• Meet clients regularly, often virtually, to understand their business priorities and recommend a programme of action that drives high-value retention and return on investment.
• Collaborate with internal Gartner colleagues to maximise the value delivered to clients.

Required profile

• Fluent in English; the role is also open to candidates speaking Spanish, French, Arabic, Dutch, German, Italian, Norwegian or Swedish.
• 4+ years of relevant professional experience.
• Bachelor's degree preferred.

Required skills

• Customer service
• Communication, collaboration and prioritisation
• Critical thinking and influencing

What we offer

• Hybrid work environment with virtual work where productive.
• Competitive compensation and benefits.