Client Support Executive – Phone‑Based Customer Service

About the role

This full‑time, office‑based position involves handling inbound enquiries from prospective clients aged 66 and over, guiding them through eligibility assessments and next steps. You will work in a fast‑paced environment, building rapport quickly and delivering a professional, supportive experience.

Key responsibilities

• Manage inbound enquiries and follow up leads promptly.
• Conduct structured conversations to assess client eligibility.
• Explain services and next steps clearly to clients.
• Record accurate information using the CRM system.
• Maintain an organised pipeline and keep records up to date.
• Build trust and guide conversations toward positive outcomes.
• Handle multiple conversations and tasks efficiently throughout the day.

Required profile

• Confident and professional telephone manner.
• Comfortable speaking on the phone all day.
• Strong communication and listening skills.
• Ability to lead conversations and manage objections.
• Highly organised with strong attention to detail.
• Proactive with a strong sense of ownership.
• Experience in phone‑based customer service, sales or contact‑centre roles (advantageous).

Required skills

• CRM system usage

What we offer

• Salary £27,000‑£30,000 per year, dependent on experience.
• Monday‑Friday, 9am‑5pm office schedule with optional Saturday overtime.
• Supportive, ambitious team environment.
• Excellent progression opportunities within a growing business.