Collections Specialist

About the role

The Collections Specialist will manage the full collections lifecycle for leasing products, ensuring timely revenue recovery while delivering high‑quality customer service. This customer‑facing position requires strong communication, attention to detail, and the ability to thrive in a fast‑paced environment.

Key responsibilities

• Contact customers daily via telephone, email and letter to secure payment of overdue invoices.
• Handle inbound and outbound collections calls, providing professional and efficient responses.
• Achieve a minimum of 40+ outbound contacts per day.
• Monitor and manage arrears cases against departmental targets and productivity levels.
• Review customer payment proposals and escalate recommendations where appropriate.
• Liaise with external agencies, including asset recovery partners, to recover funds and equipment.
• Maintain accurate records on internal systems with comprehensive call notes.
• Ensure compliance with internal procedures, service level agreements and relevant legislation (Consumer Credit, AML, Data Protection).
• Support the cash applications team to allocate payments correctly and minimise unallocated cash.
• Follow ADDACS and AUDDIS procedures and manage the team inbox.

Required profile

• Highly organised with strong attention to detail.
• Self‑motivated, able to work independently and as part of a team.
• Adaptable, able to manage changing priorities.
• Strong time‑management skills and ability to meet deadlines.
• Resilient, proactive and customer‑focused.

Required skills

• Proficiency in Microsoft Office, including Outlook.
• Experience managing multiple systems (ALFA experience advantageous).

What we offer

• Salary up to £37,000 DOE plus a 10% bonus.
• Excellent benefits package.