Commercial Accounts & Operations Manager

About the role

The Commercial Accounts & Operations Manager will be the primary liaison for our commercial clients, ensuring high levels of satisfaction and driving business growth. This permanent, full‑time role combines client relationship management, sales pipeline development, and project delivery within a fast‑moving B2B environment.

Key responsibilities

• Build and maintain strong relationships with commercial clients and key stakeholders.
• Act as the main point of contact for enquiries, service reviews, complaints and escalations.
• Manage the end‑to‑end commercial enquiry process, from quotation to project completion.
• Prepare accurate quotations, proposals and tender documentation and maintain a healthy sales pipeline.
• Identify opportunities for additional services, maintenance contracts and system upgrades.
• Coordinate reactive, planned and project work, allocating resources and liaising with engineers, suppliers and subcontractors.
• Monitor project progress, resolve delays and ensure effective communication throughout.
• Lead, support and develop B2B office staff, allocating workloads, conducting performance reviews and identifying training needs.
• Monitor commercial performance, profitability and work‑in‑progress, ensuring accurate records, purchase orders and invoicing.
• Support forecasting, reporting and revenue planning, producing performance reports and driving continuous improvement.
• Ensure compliance with health & safety, quality standards, client requirements and information security policies.

Required profile

• Proven experience in commercial account management and operations within a B2B setting.
• Strong client‑facing skills with the ability to handle enquiries, complaints and escalations professionally.
• Demonstrated ability to manage multiple projects, meet deadlines and stay within budget.
• Leadership experience in supervising office staff, conducting performance reviews and supporting recruitment.
• Excellent analytical skills for monitoring profitability, forecasting revenue and producing performance reports.

Required skills

What we offer

• Competitive salary range of £35,000‑£40,000 per year.
• Career progression within a growing organisation.
• Full‑time permanent contract with a supportive team environment.