Commercial Excellence Specialist

About the role

Alfa Laval UK&I is seeking a Commercial Excellence Specialist to own the awareness‑to‑lead‑to‑order process and act as the local point of contact for CRM‑related topics. The role focuses on activating customer data to shape commercial strategies, supporting segmentation, and driving customer experience initiatives that align with the Cluster strategy.

Key responsibilities

• Plan and execute commercial support activities based on marketing plan priorities.
• Engage the local organisation on key CRM processes such as lead, opportunity, contact and account management.
• Collect and prioritise local CRM and data‑visualisation needs to support Lead‑to‑Cash development.
• Ensure continuous progress on data‑quality initiatives in line with local and global requirements.
• Translate customer and commercial data into actionable insights for sales transformation.
• Champion the Customer Experience process and turn feedback into strategic improvements.
• Support segmentation efforts and lead Commercial Excellence priorities across the cluster.

Required profile

• Proactive personality with excellent communication and stakeholder‑management skills.
• Advanced general business knowledge and experience connecting marketing and sales in the customer journey.
• Funnel management, customer experience and segmentation expertise.
• Sales management experience within a B2B environment.

Required skills

• Good knowledge of IT ecosystem, including CRM and ERP systems.
• Ability to translate data into actionable insights.
• Experience with data‑visualisation tools.

What we offer

• 25 days holiday plus bank holidays.
• Simply Health cash plan worth over £2,500 annually.
• Life assurance at 4× annual salary.
• Training and career development opportunities.
• Cycle‑to‑work and tech‑scheme benefits.