Complaint Administrator

About the role

As a Complaint Administrator at Amplius, you will ensure that customer complaints are processed efficiently, accurately and with a focus on a positive experience. You will act as the first point of contact for enquiries, track progress and keep customers informed throughout the resolution process.

Key responsibilities

• Route complaints to the appropriate colleagues and support their progression through each stage.
• Provide professional, empathetic first‑line support for customer complaint enquiries.
• Monitor complaint timescales, track agreed actions and follow up with service areas on outstanding items.
• Maintain accurate, auditable records while handling information confidentially.
• Log, categorise and process all complaints, ensuring consistency and compliance with internal procedures.
• Support the complaints service with general administrative tasks to enable timely handling.

Required profile

• Experience in an administration, coordination or customer‑service role.
• Proven ability to handle confidential customer information and follow established processes.
• Strong organisational skills, high attention to detail and ability to meet deadlines.
• Clear written and verbal communication with a professional, customer‑focused approach.
• Confidence using IT systems, databases and Microsoft Office applications.
• Calm, empathetic attitude when dealing with dissatisfied or frustrated customers.
• Right to work in the UK (no sponsorship provided).

Required skills

• Microsoft Office

What we offer

• Permanent, full‑time contract (36.25 hours per week, Monday‑Friday 9 am‑5 pm).
• Hybrid working model – up to three days per week in Milton Keynes or Rushden.
• Salary of £28,000 per year.