Concierge / Receptionist – Customer Service Advisor

About the role

We are seeking a friendly and proactive Concierge/Receptionist to be the first point of contact at Newcastle City Baths. In this customer‑service focused position you will welcome visitors, handle enquiries and support membership sales, ensuring every guest receives a first‑class experience.

Key responsibilities

• Answer incoming phone calls and greet visitors at the front desk.
• Process transactions, set up direct debits and manage cash handling.
• Promote and sell memberships, converting enquiries into sales.
• Provide information, resolve queries and support community outreach projects.
• Prepare studios, gyms and sports halls for activities and maintain cleanliness of the centre.

Required profile

• Positive, can‑do attitude with a strong focus on customer service.
• Excellent communication, numerical and literacy skills.
• Team‑player who can support colleagues daily.
• Knowledge of health and safety procedures.
• Previous experience in administration or cash handling is desirable.

Required skills

• Basic IT proficiency for handling bookings and transactions.

What we offer

• Full‑time permanent contract with flexible working hours.
• Living‑Wage rate and industry‑leading pay.
• Uniform provided, learning and development opportunities.
• Career progression within a staff‑owned social enterprise.