Concierge Team Lead

About the role

We are seeking an experienced Concierge Team Lead to manage front‑of‑house operations at a prestigious corporate site in White City, London. Reporting to the Workplace Experience Manager, you will ensure a safe, welcoming environment while supporting workplace services, facilities coordination, and event delivery.

Key responsibilities

• Lead and motivate the concierge team to provide a first‑class visitor experience.
• Serve as the primary point of contact for visitors, employees, contractors and guests.
• Conduct security patrols, manage access control and support emergency procedures.
• Coordinate event logistics, room set‑ups and facilities services such as cleaning and maintenance.
• Oversee contractor visits, inspections, audits and resource planning.
• Maintain compliance with health, safety and security standards.
• Build strong relationships with clients, stakeholders and internal colleagues.

Required profile

• Valid SIA licence.
• First Aid at Work qualification.
• IOSH Working Safely or equivalent health & safety certification.
• Previous experience in security, concierge, facilities or workplace services.
• Proven leadership, communication and organisational abilities.
• Experience supporting events or managing workplace services is highly desirable.
• Flexibility to adapt to changing business needs and shift patterns.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Permanent contract with a salary of £48,750 per annum.
• Shift pattern: 10:00 am – 8:00 pm, 50 hours per week (flexibility required).
• Opportunity to lead a dedicated team in a dynamic, high‑profile environment.