Contact Centre Advisor

About the role

Join the Lamberts Healthcare contact team and deliver friendly, knowledgeable service to both consumer and business customers. You will handle a high volume of phone orders and enquiries, providing accurate product information and resolving issues with care.

Key responsibilities

• Process customer orders received by phone and support order‑related queries.
• Provide accurate information on product availability, website navigation and related services.
• Handle complaints, returns and refunds in line with company policies.
• Maintain accurate customer records and perform routine data tasks respecting GDPR.
• Collaborate with internal teams, warehouse partners and parcel carriers to resolve issues.
• Support colleagues to uphold overall service standards.

Required profile

• Strong customer focus with the ability to manage around 90 orders and enquiries daily.
• Excellent organisational and multitasking skills to balance several priorities.
• Comfortable working across multiple systems and entering data efficiently.
• Good judgement and accuracy when handling orders, complaints and data.

Required skills

What we offer

• Full training and ongoing coaching to build confidence across a range of scenarios.
• Supportive team environment with day‑to‑day mentoring.
• Opportunities for continuous development within a leading consumer‑goods group.