Contract Support Administrator – Service Delivery

About the role

We are seeking a Contract Support Administrator to join our Service Delivery Team in Bristol. You will be the first point of contact for internal and external clients, managing work orders and ensuring a high-quality client experience across our retail and hospitality portfolio.

Key responsibilities

• Process new and existing work orders through our internal CAFM system and client portals, allocating them to the appropriate engineer or subcontractor.
• Maintain accurate records, update diaries, and monitor the mailbox to highlight emergency call-outs.
• Schedule maintenance activities, ensuring compliance with client SLAs, KPIs and internal processes.
• Raise purchase orders for subcontracted work, track weekly updates and transfer information to both CAFM and client portals.
• Build strong relationships with clients, account managers and engineers, delivering an exceptional client experience.

Required profile

• Customer-focused attitude with a willingness to problem-solve.
• Strong attention to detail and ability to work at pace.
• Excellent organisational skills with the ability to multitask and meet deadlines.
• Professional written and verbal communication style.
• Collaborative approach to contribute to team success.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using a Computer-Aided Facility Management (CAFM) system.