Contract Support Advisor – Customer Service

About the role

We are seeking a Contract Support Advisor to join our MOJ and Home Office Contract Administration team in Basingstoke. You will be at the heart of service delivery, coordinating work orders and providing essential administrative support to both operational and office‑based colleagues.

Key responsibilities

• Raise, allocate and complete work orders for reactive works and contract managers, ensuring all details are accurate.
• Communicate with customers and colleagues, monitor inboxes and provide phone cover to maintain seamless service.
• Schedule works to Kier engineers or subcontractors, arrange site escorts and coordinate equipment hire as required.
• Review and finalize work order paperwork, complying with service level agreements and quality standards.
• Support contract managers with performance reporting, resolve system issues and maintain strong stakeholder relationships.

Required profile

• Excellent communication skills with a professional telephone manner.
• Confidence using IT systems, especially Microsoft Office, and ability to learn new software quickly.
• Strong attention to detail and accurate data‑entry capabilities.
• Organised, able to manage multiple tasks while delivering quality outcomes.
• Eligibility to obtain CTC Clearance, which is mandatory for this role.

Required skills

• Microsoft Excel
• Microsoft Outlook