Contracts Administrator Assistant – Full‑time in Loughton

About the role

This permanent, full‑time position supports Contracts Managers in Loughton, helping to keep repairs and maintenance operations running smoothly. The role is ideal for an organised, proactive individual who enjoys multitasking and delivering excellent customer service.

Key responsibilities

• Provide administrative assistance across multiple contracts and projects.
• Raise jobs in the internal system and ensure all details are recorded accurately.
• Schedule appointments and repairs for engineers and surveyors.
• Communicate with residents, clients, contractors and operatives via phone and email.
• Maintain accurate records and update internal databases.
• Produce basic reports using inspection data (training provided).
• Track work progress to meet deadlines and service standards.
• Support the wider team with general admin duties and ad‑hoc tasks.

Required profile

• Previous administration experience in repairs, maintenance, construction, housing or property services.
• Strong organisational skills and ability to prioritise a busy workload.
• Excellent attention to detail and accuracy.
• Confident telephone manner and clear communication.
• Proactive problem‑solver who can work independently and as part of a team.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Joblogic (or similar job‑tracking software)
• Totalmobile (Connect)
• MCM

What we offer

• Competitive salary of £27,000‑£28,000 per year.
• Permanent contract with opportunities for development.
• Supportive team environment in a growing organisation.