Contracts Coordinator – Customer Service & Procurement

About the role

We are looking for a proactive Contracts Coordinator to join our busy team in Southampton. You will act as the central point of contact for customer orders, ensuring a smooth journey from quotation to delivery while building strong relationships with suppliers and internal colleagues.

Key responsibilities

• Prepare accurate customer quotations and source products from a range of suppliers.
• Process purchase orders, monitor delivery schedules and keep records up‑to‑date.
• Liaise with customers, suppliers and internal teams via phone and email to resolve enquiries.
• Provide regular updates to customers throughout the order process.
• Manage multiple priorities, meet deadlines and support contract performance targets.

Required profile

• Previous experience in an office‑based, customer‑focused or administrative role.
• Excellent written and verbal communication skills.
• Strong organisational ability with meticulous attention to detail.
• Proactive, positive and solutions‑oriented attitude.
• Ability to work both independently and as part of a team.

Required skills

• Confident use of Microsoft Office applications.