Controls Review Manager – Fixed Term

About the role

We are seeking an experienced Operational Controls Review Manager to lead a comprehensive review of customer fee charging and interest processes across our products, systems and business areas. The role is delivery‑focused, requiring you to assess the current control environment, identify improvement opportunities and provide practical recommendations that enhance governance and audit readiness.

Key responsibilities

• Lead a review of customer fee charging and interest processes across agreed products, systems and teams.
• Map end‑to‑end processes, documenting activities, systems, risks, controls and ownership.
• Assess the design effectiveness of existing controls in partnership with the Internal Controls team.
• Identify control gaps, weaknesses, duplication and inconsistent ways of working.
• Produce clear findings and a prioritised action plan with practical recommendations.
• Build strong relationships across the business to gather information, challenge constructively and drive progress.

Required profile

• Proven experience in operational controls, risk or internal audit within a regulated financial services environment.
• Strong background in process mapping, control assurance or internal audit.
• Good understanding of recognised control frameworks such as COSO or ISO 31000.
• Ability to analyse end‑to‑end processes, identify risks and control gaps, and propose improvements.
• Excellent stakeholder management, communication and influencing skills.
• Strong analytical, problem‑solving and documentation abilities with high attention to detail.
• Proactive, self‑sufficient approach with the ability to work independently while collaborating with subject‑matter experts.
• Experience in investment platforms, pensions, fee charging, pricing, revenue assurance or reconciliations is essential.

Required skills

• Microsoft Excel
• Microsoft Office
• Power BI (or similar process‑mapping/workflow documentation tools)