Conveyancing Case Manager – Legal Services

About the role

Join the Co‑op Legal Services team as a Conveyancing Case Manager, supporting clients through property and land transfers after a bereavement. You will manage each case from start to finish, providing compassionate legal and administrative assistance while working full‑time in an office environment.

Key responsibilities

• Take ownership of a personal caseload and meet targets that deliver the best outcomes for customers.
• Communicate with clients by phone or in writing, adopting an empathetic approach given their recent circumstances.
• Use a case‑management system to keep records accurate and up‑to‑date.
• Coordinate with third parties, other legal professionals and HM Land Registry, and support probate case managers with conveyancing tasks.

Required profile

• Experience in conveyancing, probate, legal administration or end‑to‑end case management.
• Strong customer‑service orientation with the ability to place the client’s interests first.
• Excellent organisational abilities and attention to detail in a fast‑paced environment.
• Confident verbal and written communication skills for client interaction.

Required skills

• Proficiency with case‑management software and the ability to learn new IT systems quickly.

What we offer

• Salary range £27,000 – £36,420 per year (Work Level 6B) with excellent benefits.
• Hybrid working option after six months of office‑based work.
• Qualified work experience that counts towards the SQE route.
• Comprehensive training and development to build a rewarding legal career.