Core Software Assistant (Fully Remote)

About the role

This fully remote position sits within a central systems team supporting a UK‑wide professional services business. You will help keep Practice Management and Document Management processes running smoothly while driving continuous improvement.

Key responsibilities

• Provide day‑to‑day support for Practice Management and Document Management system queries.
• Assist with ticket handling, troubleshooting and resolving user issues across the business.
• Support the creation, documentation and improvement of standard processes.
• Deliver training and induction sessions for new and existing users.
• Perform data cleansing, data quality checks and KPI alert reviews.
• Support reporting activities, including creating or adapting system reports.
• Create, update and upload document and billing templates.
• Assist month‑end system processes, disbursement imports and database‑related tasks.
• Monitor adherence to agreed processes and work with users to resolve issues.
• Contribute to wider improvement projects such as system integrations and acquisition‑related activities.

Required profile

• Experience in an accountancy practice, professional services or financial services environment.
• Strong Excel skills and confidence working with data.
• Ability to learn new systems and processes quickly.
• Excellent attention to detail, especially around data quality and process accuracy.
• Strong written and verbal communication skills.
• Logical, curious and improvement‑focused mindset.
• Confidence to support users, answer queries and explain processes clearly.
• Ability to work independently in a fully remote environment with minimal supervision.
• Proactive, self‑motivated approach and willingness to engage in wider team projects.
• Interest in systems, process improvement, training and business support.

Required skills

• Excel

What we offer

• Fully remote work from anywhere in the UK.
• Competitive salary of £25,000‑£30,000 per annum.
• Permanent position within a growing technology department.
• Supportive environment focused on skill development and career progression.