Credit Control Analyst (Glasgow)

About the role

Join Gallagher’s finance team in Glasgow as a Credit Control Analyst. You will play a key part in ensuring timely payments from clients and brokers, supporting the company’s cash flow and growth objectives.

Key responsibilities

• Chase outstanding premiums from direct and B2B clients.
• Manage company debt in line with policy to meet performance targets.
• Produce and issue regular client statements of account.
• Maintain accurate client and business records.
• Escalate issues to the Team Leader within agreed timescales.
• Reconcile and settle debtor and creditor ledger balances.
• Assist with resolving unallocated cash and provide feedback on mis‑postings.
• Support the business with collection‑process queries and hold stakeholder forums.
• Provide monthly debtor status reports and updates on outstanding premiums.
• Process payment requests according to Gallagher policy.
• Facilitate training and support for less experienced team members.
• Ensure compliance with the Professional Standards Manual and relevant regulations.

Required profile

• Prior experience in credit control or strong customer‑service background (e.g., call centre, sales administration, hospitality, retail).
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Empathy and the ability to build constructive relationships with stakeholders.

Required skills

What we offer

• Opportunity to work within a leading global insurance brokerage.
• Collaborative culture focused on integrity and continuous improvement.
• Professional development and training support.