Credit Control Executive

About the role

The Credit Control Executive will join a growing financial services organisation’s Collections team in Windsor. You will be responsible for managing a portfolio of customer accounts, ensuring overdue payments are collected promptly while maintaining strong customer relationships.

Key responsibilities

• Manage a portfolio of customer accounts and collect overdue payments.
• Contact customers by phone and email to resolve outstanding balances and arrange payments.
• Monitor daily payments, accurately allocate funds and keep CRM records up to date.
• Review accounts, request supporting financial information and identify funding opportunities.
• Support the Credit Control Manager with reporting and portfolio management.
• Work towards individual and team performance targets while ensuring regulatory compliance.
• Identify and suggest process improvements to enhance customer outcomes.

Required profile

• Previous experience in credit control, collections, accounts receivable or financial services.
• Excellent communication and negotiation abilities.
• Strong organisational skills with high attention to detail.
• Professional telephone manner and proactive, customer‑focused approach.

Required skills

• Good IT skills.
• Experience using CRM systems.

What we offer

• Competitive salary with bonus potential.
• Comprehensive benefits package.
• Full‑time permanent contract.
• Office‑based role with standard Monday‑Friday hours.