Credit Controller

About the role

The Credit Controller will join a growing finance team in Bracknell, managing a dedicated book of accounts to minimise debtor balances and exposure. This permanent role involves end‑to‑end credit control, from daily collections to reporting for senior stakeholders.

Key responsibilities

• Perform daily credit control via telephone, letter and email while maintaining accurate activity records.
• Produce daily arrears reports and communicate findings to senior stakeholders.
• Manage external debt collection agencies and oversee litigation cases as required.
• Update customer records with direct debit mandates and process daily direct debit collections and cash allocation.
• Handle customer queries and complaints promptly and effectively.
• Generate monthly arrears reports for Board reporting purposes.
• Develop and maintain collection processes and procedures in line with compliance requirements.
• Administer the own‑book portfolio, including activating/terminating proposals and raising settlement quotes and invoices.
• Assist with internal and external audits as needed.
• Support process improvement through proactive challenge and feedback.
• Collaborate closely with the finance team and other departments to achieve key deliverables.

Required profile

• 3+ years of credit control experience in a B2B environment.
• Minimum GCSE English and Maths at grade B or above.
• Strong systems skills, including Microsoft Office.
• Conscientious, accurate, and detail‑oriented with a ‘can‑do’ attitude.
• Excellent verbal and written communication skills.
• Well‑organised with the ability to prioritise a varied workload.
• Strong time‑management capabilities.
• Team player able to engage at all organisational levels.

Required skills

• Microsoft Office