Credit Hire Handler – Motor Claims Specialist

About the role

The Credit Hire Handler will manage a portfolio of motor claims involving third‑party credit hire and property damage, working to minimise indemnity spend and reduce hire duration. Reporting to the Operational Team Leader, you will be based in Sevenoaks with a hybrid working pattern.

Key responsibilities

• Validate motor claims for indemnity and fraud across the mitigation team.
• Assess liability accurately using all available evidence and tools.
• Contact claimants or their representatives promptly to gather and update exposure information.
• Identify cases where early intervention can reduce overall exposure, working with in‑house motor engineers.
• Apply commercial decision‑making to minimise indemnity spend.
• Maintain proactive diary management of live hire cases.
• Perform accurate quantum assessments and apply reserves in line with company guidelines.
• Undertake ad‑hoc tasks as required by the business.

Required profile

• Strong communicator with persuasive negotiation abilities.
• Self‑starter who can work both independently and as part of a team.
• Good understanding of insurer RTA obligations, credit‑hire case law and legal procedures.

Required skills

What we offer

• Competitive salary between £30,295 and £35,271 per annum.
• Potential annual bonus of up to £2,000 paid quarterly.
• Full‑time permanent contract with hybrid working (minimum 3 days onsite).
• Opportunity to grow within a national insurance leader employing over 1,700 staff.