CRM (Dynamics 365) Administrator – 12‑month Fixed Term

About the role

We are seeking a proactive CRM (Dynamics 365) Administrator to join a well‑established professional membership organisation on a 12‑month fixed‑term contract. You will be the primary point of contact for the Dynamics 365 platform, ensuring smooth operation, high data quality, and continuous improvement of processes.

Key responsibilities

• Manage and triage user requests through the CRM ticketing system.
• Resolve technical and non‑technical CRM issues, liaising with external suppliers as needed.
• Maintain data quality by performing cleansing, de‑duplication and enforcing governance rules.
• Administer user access, permissions and security roles.
• Deliver one‑to‑one and group training sessions and produce clear user guidance.
• Create reports and dashboards to support insight and decision‑making.
• Identify opportunities to streamline processes and introduce automation.

Required profile

• Confident working with users at all levels and taking ownership of a business‑critical system.
• Strong problem‑solving abilities and a collaborative, supportive approach.
• Good understanding of GDPR and data governance principles.

Required skills

• Administration of Dynamics 365 CRM.
• Advanced Excel proficiency.
• Data management techniques including cleansing, de‑duplication and governance.
• Experience with ticketing or support environments.
• Knowledge of GDPR compliance.

What we offer

• Salary up to £45,000 per year.
• Hybrid working – two days per week in a central London office.
• Opportunity to shape CRM ways of working with potential for permanent placement.
• Supportive, values‑driven culture.