CRM & Sales Associate

About the role

The Baby Cot Shop is seeking a warm, organised and confident CRM & Sales Associate to support its growing client base across the Chelsea boutique, Harrods concession, online enquiries and international customers. You will ensure a seamless, professional experience from the first enquiry through purchase and after‑care.

Key responsibilities

• Respond to client enquiries via email, phone, WhatsApp, Instagram, website and in‑store visits.
• Follow up with new and existing leads promptly and professionally.
• Build relationships with high‑end clients, understand their timelines, preferences and budgets.
• Recommend products, collections, finishes, fabrics and accessories based on client briefs.
• Guide clients through the sales process, including quotations, invoicing, payment and after‑care.
• Support bespoke and made‑to‑order requests such as custom colours, embroidery and finishes.
• Log all interactions in the CRM system, update lead stages, notes and follow‑up dates.
• Maintain clean, organised CRM records and support campaign activities.
• Develop product knowledge of furniture, bedding, accessories and bespoke services.

Required profile

• Warm, personable and confident when communicating with high‑end clients.
• Organised and detail‑oriented.
• Ability to build and maintain client relationships.
• Comfortable handling multiple communication channels.

Required skills