CRM Systems Manager (InterAction) – 12‑Month Fixed‑Term

About the role

We are looking for an experienced CRM Systems Manager to lead the development and optimisation of an enterprise‑wide InterAction CRM platform for a leading professional services organisation. This 12‑month fixed‑term role sits at the heart of a strategic CRM programme and supports a broader digital transformation agenda.

Key responsibilities

• Lead the optimisation and ongoing development of the InterAction CRM platform.
• Drive organisation‑wide CRM adoption through training, support and user engagement.
• Partner with Marketing, IT and Data teams to improve reporting, insight and automation.
• Develop dashboards and data‑driven solutions to support business decision‑making.
• Explore emerging technologies, including AI, to enhance CRM capabilities.
• Influence senior stakeholders and promote CRM best practice across the organisation.

Required profile

• Proven CRM management experience within a professional services environment.
• Experience with InterAction CRM (highly desirable).
• Strong technical expertise in CRM configuration, optimisation and reporting.
• Experience driving user adoption and managing change across diverse stakeholder groups.
• Ability to translate data into actionable insights and recommendations.
• Excellent communication and stakeholder management skills.
• Proactive, collaborative approach with the ability to influence at all levels.

Required skills

• InterAction CRM

What we offer

• Opportunity to shape a strategic CRM programme within a leading professional services firm.
• Exposure to senior stakeholders and cross‑functional teams.
• 12‑month fixed‑term contract with potential for future opportunities.