Customer Account Advisor – High Wycombe – £23k + OTE

About the role

We are seeking a motivated Customer Account Advisor to join a dynamic team in High Wycombe. You will be the primary point of contact for customers, handling queries, processing orders and driving sales through upsell and cross‑sell opportunities.

Key responsibilities

• Identify customer requirements and recommend suitable solutions following company procedures.
• Process orders via phone, email or web platforms.
• Make a minimum number of proactive outbound calls each day within your territory.
• Collaborate daily with Territory Managers to meet monthly sales targets.
• Accurately handle enquiries, quotes, sales orders and invoices.
• Record all customer interactions and sales activity in the internal CRM system.
• Promote new products and support customers’ evolving needs.
• Work as part of a team to deliver an excellent customer experience.

Required profile

• At least 2 years of experience in customer service, account management or sales.
• Proven track record of meeting KPIs and sales targets.
• Strong communication skills across phone, email and web channels.
• Ability to work Monday‑Friday, 08:30‑17:30.

Required skills

• Experience with Sage or comparable CRM systems.
• Proficiency in Microsoft Office 365.

What we offer

• Competitive salary of £23,000 per annum plus OTE.
• Full‑time permanent contract.
• Supportive team environment and clear career progression.