Customer Account Manager – Timber & Engineered Wood

About the role

Join a market‑leading timber and engineered wood distributor as a Customer Account Manager. You will support key customers, drive profitable sales and help shape a more sustainable construction industry while working in a collaborative hybrid environment.

Key responsibilities

• Build and maintain high‑value customer relationships to achieve budgeted sales volume and value.
• Secure preferred supplier status and act as the main point of contact for target accounts.
• Resolve customer issues promptly, escalating when necessary.
• Maintain accurate sales administration, including order processing and data entry.
• Drive clearance of overstock, obsolete and quarantine stock to meet zero‑old‑stock targets.
• Provide timely sales insights to the Area Sales Manager to support performance targets.

Required profile

• Proactive approach to relationship building and account development.
• Strong commercial thinking with a focus on profitability.
• Ability to work independently and as part of a manufacturing sales team.
• Excellent communication and problem‑solving skills.

Required skills

What we offer

• Salary range £33,000 – £38,000 per year.
• Hybrid working model – three days per week in the Cirencester office.
• 12‑month fixed‑term contract.
• Generous pension scheme, company health/dental plan and group bonus scheme.