Customer Administrator – Build to Rent

About the role

We are seeking a Customer Administrator to join our central administration team in East London. You will be the first point of contact for residents, managing the full tenancy lifecycle from application through to move‑in while ensuring compliance and high‑quality service.

Key responsibilities

• Handle incoming enquiries across the portfolio and own them to resolution.
• Manage new tenancy administration – qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed information.
• Process ongoing contracting activity such as renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plans.
• Maintain accurate tenant accounts and records across all business systems, keeping documentation audit‑ready.
• Process payments, raise charges, amend accounts and manage rent splits.
• Administer Direct Debit instructions and issue tenant statements.
• Register, release and deregister tenancy deposits.
• Chase rent arrears and other debt in line with agreed processes, liaising with site teams and Finance.
• Support statutory notices and legal proceedings, coordinating with solicitors when required.

Required profile

• Previous experience in Build to Rent, residential lettings or residential property administration.
• Proven track record of delivering high‑quality customer service in a fast‑paced environment.
• Experience managing end‑to‑end tenancy administration, including contracts and referencing.
• Good understanding of Right to Rent requirements and GDPR.

Required skills

• Microsoft Office
• Tenancy referencing platforms
• Property management systems such as Yardi or MRI
• CRM experience