Customer Advisor – High Wycombe – £21k‑£24k

About the role

We are seeking a Customer Advisor to join a thriving team in High Wycombe. You will be the first point of contact for customers, handling queries, processing orders and managing escalations across phone, email and web channels.

Key responsibilities

• Identify customer requirements and recommend suitable solutions in line with company procedures.
• Process orders received via calls, emails or online platforms.
• Accurately record enquiries, quotes, sales orders and invoices in the internal CRM.
• Promote new products and support customers’ ongoing needs.
• Collaborate with teammates to deliver a seamless customer experience.
• Adhere to all company policies and procedures.

Required profile

• Minimum 2 years of customer service experience.
• Experience using Sage or a comparable CRM system.
• Proficiency with Microsoft Office/365.
• Strong communication skills and ability to handle difficult queries.
• Ability to multitask, prioritize and manage workload effectively.

Required skills

• Sage CRM
• Microsoft Office/365

What we offer

• Permanent contract with a salary of £21,000‑£24,000 per year.
• Full‑time hours: Monday‑Friday, 08:30‑17:30.
• Additional benefits and a supportive team environment.