Customer Advisor – High Wycombe – £21k‑£24k per year

About the role

We are seeking a Customer Advisor to join a dynamic team in High Wycombe. The role involves handling customer queries, processing orders and managing escalations across multiple channels. You will work closely with internal teams to ensure a seamless customer experience.

Key responsibilities

• Identify customer requirements and recommend appropriate solutions.
• Process orders via phone, email or web platforms.
• Accurately manage enquiries, quotes, sales orders and invoices.
• Record all customer interactions and sales details in the internal CRM.
• Promote new products and support customer needs proactively.
• Collaborate with colleagues to deliver the best possible service.
• Adhere to company policies and procedures.

Required profile

• Minimum 2 years of customer service experience.
• Experience using Sage or comparable CRM systems.
• Proficiency with Microsoft Office/365.
• Ability to multitask, prioritize and manage workload effectively.
• Strong communication skills and confidence handling difficult queries.

Required skills

• Sage (CRM)
• Microsoft Office/365
• CRM systems

What we offer

• Salary between £21,000 and £24,000 per annum plus benefits.
• Full‑time permanent contract.
• Monday‑Friday working hours, 08:30‑17:30.