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This job expired on 29/09/2026. It no longer accepts applications.
Customer Advisor – Hybrid (Leeds)
Pontoon · Leeds
Job description
About the role
Join one of the UK's leading banking groups as a Customer Advisor in Leeds. You will work on a hybrid basis, supporting customers with investment and stockbroking queries while developing a career in financial services.
Key responsibilities
- Support customers with investment and stockbroking account queries.
- Resolve complex enquiries and deliver excellent customer service.
- Investigate account issues and provide first‑contact resolution.
- Maintain accurate records and ensure compliance with banking regulations.
Required profile
- Customer service experience in a fast‑paced environment.
- Strong communication and problem‑solving abilities.
- Good IT proficiency (Outlook, Word, Excel).
- Desirable experience in financial services, banking or insurance.
- Based in Leeds City Centre and able to work rotating shifts.
Required skills
- Outlook
- Word
- Excel
What we offer
- £14.02 per hour (visible salary).
- Hybrid working – three days remote after an initial training period.
- 30 days holiday.
- Weekly pay.
- 6‑month fixed‑term contract with progression opportunities.
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Pontoon
Leeds