Customer Advisor

About the role

Join the Aftersales team at our Croydon dealership as a Customer Advisor. You will act as the primary point of contact for customers, ensuring a seamless experience from service booking to vehicle delivery.

Key responsibilities

• Greet and assist customers throughout their visit, answering queries and providing product information.
• Coordinate service appointments, manage paperwork and follow‑up communications.
• Maintain accurate records in the dealership management system.
• Identify opportunities to upsell aftersales services and accessories.
• Collaborate with technicians and sales staff to resolve customer issues promptly.

Required profile

• Excellent communication and interpersonal skills.
• Strong customer‑focused attitude with a proactive approach.
• Ability to work in a fast‑paced dealership environment.
• Full, valid UK driving licence.

Required skills

What we offer

• Competitive salary with bonus potential.
• Company car scheme (up to two branded vehicles with full insurance and servicing).
• Generous pension contribution up to 7%.
• 22 days annual leave (rising to 26 days with service), plus bank holidays.
• Extensive employee discounts, health cash plan, personal accident cover and wellbeing programmes.
• Training and development opportunities, including e‑learning resources.