Customer Advisor
Stellantis &You · Croydon
Job description
About the role
Join the Aftersales team at our Croydon dealership as a Customer Advisor. You will act as the primary point of contact for customers, ensuring a seamless experience from service booking to vehicle delivery.
Key responsibilities
- Greet and assist customers throughout their visit, answering queries and providing product information.
- Coordinate service appointments, manage paperwork and follow‑up communications.
- Maintain accurate records in the dealership management system.
- Identify opportunities to upsell aftersales services and accessories.
- Collaborate with technicians and sales staff to resolve customer issues promptly.
Required profile
- Excellent communication and interpersonal skills.
- Strong customer‑focused attitude with a proactive approach.
- Ability to work in a fast‑paced dealership environment.
- Full, valid UK driving licence.
Required skills
What we offer
- Competitive salary with bonus potential.
- Company car scheme (up to two branded vehicles with full insurance and servicing).
- Generous pension contribution up to 7%.
- 22 days annual leave (rising to 26 days with service), plus bank holidays.
- Extensive employee discounts, health cash plan, personal accident cover and wellbeing programmes.
- Training and development opportunities, including e‑learning resources.
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Published 1 month ago
Expires 3 hours from now
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Stellantis &You
Croydon
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