Customer Advisor – Library Services

About the role

We are seeking a proactive, customer‑focused Customer Advisor to join our busy front‑line service team across several library locations. Working up to 37 hours per week, you will be the first point of contact for visitors, helping them access services and creating a welcoming environment.

Key responsibilities

• Respond to customer enquiries, providing clear advice and guidance.
• Process applications and assess supporting information against set criteria.
• Maintain accurate records and update internal systems.
• Handle payments and customer data securely and confidentially.
• Support service improvements and promote available library services.
• Collaborate with colleagues and external organisations to achieve excellent customer outcomes.

Required profile

• Excellent communication and customer service skills.
• Strong attention to detail and the ability to stay calm under pressure.
• Experience in a customer‑facing role (essential).
• Ability to manage multiple tasks and meet deadlines.

Required skills

• Proficiency with Microsoft Office.
• Comfort using various IT systems for record keeping and transactions.

What we offer

• Competitive hourly rate of £13.26.
• Opportunity to work in a community‑focused environment.
• Flexible scheduling across multiple library sites.