Customer Advisor – Retail Store

About the role

Join Boots as a Customer Advisor and work on‑site in a busy London store. Reporting to the Assistant or Store Manager, you will assist at tills, advise shoppers, and support back‑shop operations.

Key responsibilities

• Provide friendly, knowledgeable advice to customers and help them find the right products.
• Promote in‑store offers and schemes, ensuring customers receive accurate information.
• Maintain a tidy, well‑stocked shop floor and assist with stockroom duties.
• Deliver excellent service at the tills and support overall store smoothness.
• Collaborate with team members to keep the store clean and presentable.

Required profile

• Thrives in a fast‑paced, varied environment.
• Strong communication and listening skills.
• Enjoys teamwork and a collaborative atmosphere.
• Pays attention to the small details that enhance customer experience.
• Willing to act as a proud Boots brand ambassador.

Required skills

What we offer

• Award‑winning training accredited by the Institute of Customer Service.
• Boots Retirement Savings Plan and discretionary annual bonus.
• Generous employee discounts and flexible benefits scheme.
• Enhanced maternity/paternity/adoption leave and a gift card for new parents.
• 24/7 free counselling and support through TELUS Health.