Customer Advisor – Retail Store

About the role

Join Boots as a Customer Advisor and become the friendly face that helps shoppers enjoy a seamless in‑store experience. Whether you’re starting your first job or looking for a fresh retail challenge, this role offers a solid foundation for a career in customer‑focused retail.

Key responsibilities

• Assist customers at the tills, on the shop floor, or in the back‑room, providing knowledgeable advice on products.
• Promote in‑store offers and schemes, ensuring customers are well‑informed.
• Maintain a tidy, well‑stocked shop floor and clean store environment.
• Collaborate with team members to deliver a consistent, high‑quality shopping experience.
• Participate in award‑winning training accredited by the Institute of Customer Service.

Required profile

• Ability to work quickly and efficiently in a varied retail environment.
• Strong communication and listening skills.
• Team‑oriented mindset with a collaborative attitude.
• Attention to detail and appreciation for the impact of small actions on customer satisfaction.
• Enthusiasm for representing the Boots brand positively.

Required skills

What we offer

• Hourly pay ranging from £13.02 to £15.10, with a raise after six months.
• Boots Retirement Savings Plan and discretionary annual bonus.
• Generous employee discounts and flexible benefits scheme.
• Enhanced maternity/paternity/adoption leave pay and a gift card for new parents.
• 24/7 free counselling and support through TELUS Health Employee Assistance Programme.