Customer Advisor – Retail Store Role

About the role

Join Boots as a Customer Advisor and help deliver a friendly, knowledgeable shopping experience in our London stores. This entry‑level position is ideal for those starting their career or looking for a new challenge in retail.

Key responsibilities

• Assist customers at the tills, on the shop floor, or in the back shop, providing product advice and recommendations.
• Promote in‑store offers and schemes, ensuring customers receive accurate information.
• Maintain a tidy, well‑stocked store environment, including product displays and stock rooms.
• Collaborate with team members to keep the store clean, presentable, and welcoming.
• Deliver excellent customer service that puts shoppers at ease.

Required profile

• Enthusiastic about working in a fast‑paced, varied retail environment.
• Strong communication and listening skills.
• Team‑oriented with a collaborative mindset.
• Attention to detail and a belief that small actions create big customer impacts.
• Willingness to act as a proud brand ambassador for Boots.

Required skills

What we offer

• Hourly rate of £13.02–£15.10, increasing after six months.
• Award‑winning training accredited by the Institute of Customer Service.
• Boots Retirement Savings Plan, discretionary annual bonus, and generous employee discounts.
• Flexible benefits scheme, enhanced maternity/paternity pay, and a gift card for new parents.
• 24/7 free counselling and support through TELUS Health.