Customer Advisor / Sales Adviser – Permanent – £19k‑£21k + commission

About the role

We are seeking enthusiastic Customer Advisors and Sales Advisers to join a growing team in Princes Risborough. The role involves handling inbound and outbound calls, understanding customer needs and promoting suitable products while delivering a high‑quality service experience.

Key responsibilities

• Identify customer requirements and recommend appropriate solutions in line with company processes.
• Handle inbound and outbound telephone enquiries and renewals.
• Accurately record conversations, resolutions and sales orders in the internal CRM system.
• Proactively promote products to meet customer needs.
• Collaborate with team members to ensure a consistent and excellent customer experience.
• Adhere to all company policies and procedures.

Required profile

• Previous experience in customer service, whether in retail, hospitality or an office environment.
• Strong communication skills and a customer‑focused attitude.
• Ability to work both independently and as part of a team.

Required skills

What we offer

• Competitive salary of £19,000‑£21,000 per year plus achievable commission.
• Free parking on site.
• Full training provided.
• Regular pay reviews.