Customer and Business Support Manager

About the role

This office‑based position combines customer service, sales support, marketing coordination and general administration. You will be the first point of contact for clients, helping to drive sales opportunities while ensuring smooth day‑to‑day operations.

Key responsibilities

• Answer customer enquiries by phone and email, acting as the primary contact.
• Prepare quotations, renewals and service agreements.
• Support sales activities, identify new business opportunities and process orders.
• Maintain accurate records in the CRM system.
• Resolve customer queries and complaints professionally.
• Create and coordinate marketing content, liaise with external marketing and social‑media providers.
• Assist with trade shows, events and other customer‑engagement activities.
• Conduct basic market research and monitor campaign performance.
• Maintain efficient office systems, coordinate meetings, training and internal activities.
• Manage office supplies, facilities and ensure a tidy workplace.

Required profile

• Experience in customer service, business support or office administration.
• Strong organisational and communication abilities.
• Excellent attention to detail and ability to juggle multiple priorities.
• Positive, proactive and team‑focused attitude.
• Marketing or content‑creation experience is a plus.
• Additional language skills and a UK driver’s licence with own transport.

Required skills

• Proficiency in Microsoft Office.
• Experience using CRM systems.

What we offer

• Salary between £38,000 and £45,000 per year.
• 25 days holiday, increasing to 28 days with service.
• Free onsite parking.
• Standard office hours 09:00‑17:00, Monday‑Friday.