Customer Care Advisor

About the role

Adecco is recruiting on behalf of a well‑established client in Bury for a Customer Care Advisor. You will support professional customers across telephone, email, live chat and WhatsApp, delivering a seamless and high‑quality experience.

Key responsibilities

• Provide first‑contact resolution and exceptional service across multiple communication channels.
• Handle several customer contacts simultaneously while maintaining accuracy and attention to detail.
• Proactively follow up with customers to ensure a positive outcome.
• Build strong relationships with internal departments and external customers.
• Contribute to customer satisfaction targets and NPS goals.
• Identify and suggest improvements to processes and service delivery.
• Maintain up‑to‑date product and business knowledge.

Required profile

• Previous experience in a fast‑paced customer service or care environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multitask and prioritize.
• Proactive, positive attitude and confidence working with a range of stakeholders.

Required skills

• Microsoft Office
• SAP (or similar ERP systems) – desirable

What we offer

• Immediate start with a fixed‑term contract until December 2026.
• Opportunity to work for a globally recognised organisation.
• Supportive team environment and ongoing development opportunities.